“Problems”, Excerpt from Chapter 18, The Natural Laws of Management

Individuals producing a product often will encounter barriers and problems. Problems are not something to be avoided; they are really something to be welcomed. If we are going to play a game, which we’re certainly doing in business and life, we’re trying to move from A to B. Obviously, as a game, it’s going to have opposition. What we might call problems are really challenges or opportunities. Why get uptight about it? If you are going to play a game, there is going to be opposition. Can you imagine if you are playing football, somebody tackles you and you say, “Get off of me! What are you doing?”

What we might call problems are really challenges or opportunities. Why get uptight about it? If you are going to play a game, there is going to be opposition. Can you imagine if you are playing football, somebody tackles you and you say, “Get off of me! What are you doing?”

 

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“Solving problems entails locating the causes. Locating the causes entails observation.”

 

You can be “reasonable” about your problems too. If you’ve had a difficulty or a problem for quite some time, and it’s not solving, I can promise you that it’s not the problem. You cannot solve the wrong problem. I have never found anybody who didn’t have terrific solutions. It’s not solutions you need; it’s the perception necessary to locate the actual problem so that you are not dealing only with symptoms. In fact, the sanest reaction is to “own the problems” rather than being detached from them as a spectator (someone who is never really involved, so they can’t get close enough to inspect the real reason).

It’s been said that if we all took our problems, put them all on the table, and left the room—and you could come back and choose any set of problems you wanted—which ones do you think you’d choose? Your own! That’s right. You’re used to them. They’re yours.

Some people are in love with their problems! Did you ever have somebody tell you a very complex problem, this complex thing that had absolutely “no solution”? Perhaps you listened and you listened and at the end, you said, “Oh, I’ll tell you what you can do about that. That’s simple. Just do this.” What do they say? “Naw, naw. That won’t work. I tried that.” “No, it will work,” you say, “It’ll work. It’s easy. You can’t see it ‘cause you’re in it. I’m telling you…” And if you persist they get uptight and say, “You don’t understand my problem.” (This thing that they’ve worked so hard to put together that had no solution!)

And what if you had no problems at all? None! Everything that you attempted to do, you did. You had no opposition. You’d probably invent problems just to have some kind of game! Show me a person who has a lot of “unsolvable” problems and I’ll show you someone who doesn’t have enough problems. They have such a scarcity of problems that they are making a meal out of the ones that they have for fear that if they lost this problem they wouldn’t have anymore.

A person begins to suffer from problems when he does
not have enough of them. There is the old saw (maxim)
that if you want a thing done give it to a busy man to do.
Similarly, if you want a happy associate make sure that
he is a man who can have lots of problems.1

The next time somebody gives you all their problems, don’t give them an easy solution because that takes the game away. What you’ve got to do is when they’ve finished this long dissertation, this complex problem, you say, “That is the worst thing I’ve ever heard. How are you possibly going to handle that?” They’ll probably say, “No, wait a minute. That’s not so difficult. I can handle that.”

Solving problems entails locating the causes. Locating the causes entails observation.

Arte Maren, International Speaker, Writer and Business Consultant

 

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Author, Arte Maren

 

Do You Have Your Admin Scale?

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1 Hubbard, “The Reason Why,” Bulletin No. 84, 15 May 1956.

 

 

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Arte Maren Talks About the Administrative Scale of Importance

Arte Maren, business consultant, and author talks about the Administrative Scale as outlined in his book The Natural Laws of Management: The Admin Scale:

Arte Maren, International Speaker, Writer and Business Consultant

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Do You Have Your Admin Scale?

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Author, Arte Maren

 

 

 

If You Fail to Plan, You Plan to Fail!

planning-to-succeed-natural-laws-of-management-arte-marenPlanning is a very important and easily learned technology. It has often been said that if you fail to plan, you plan to fail. So true. But a real plan (and I define a good plan as one that gets done,) is not a list of to-do items. It is the creation of your future.

“THE SUCCESS OF ANY EVENT IS DIRECTLY PROPORTIONAL TO THE TIMELY PREPARATION.”1

Excerpt from my book The Natural Laws of Management: The Admin Scale, Chapter 11, PREPARATION, Page 51.

Arte Maren, International Speaker, Writer and Business Consultant

 

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Arte Maren, Author, Speaker and Business Consultant

Do You Have Your Admin Scale?

 

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Author, Arte Maren

1 Hubbard, policy letter titled Too Little Too Late

 

 

 

Sales Gold: Converting Want Into Demand, Part II

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It’s not what they say, it’s how they feel. A common sales error which leaves fails to escalate from want to demand is misinterpreting the reason given for the real reason for your product or service.

Prospect:  “The equipment keeps breaking down; I need something dependable.  Salesperson: “Oh, our product is very high quality and never needs repair.” This is “sales noise” and omits probing. What equipment does he have? (vital to know not only in the sales process but for competition intelligence also). Hmmmm…good brand…should not be breaking down. More probing needed. (I never take the first thing the prospect offers as the buying signal or real reason of the need until I dig in and get an emotional reaction: a smile, a realization, a comment that is not in the level of boredom).

Rule: Don’t mistake a comment for the real reason. It is something you DISCOVER. New to you, and ideally new to the prospect.

Arte Maren, International Speaker, Writer and Business Consultant

 

arte-maren-business-personal-consultant
Arte Maren, Author, Speaker and Business Consultant

Do You Have Your Admin Scale?

 

natural-laws-of-management-arte-maren
Author, Arte Maren

 

 

 

Sales Gold: Converting Want Into Demand, Part I

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If you discover a need (and surely you must), you have improved your chances for a sale. But the real gold is having discovered a need that the client did not previously know he had—and that creates demand.

How is that done? By not falling short on probing. Biggest error: find a need, try to sell it. But is that really the greatest need? Often not.

Rule: Find the REAL need and turn the want into Demand!

Arte Maren, International Speaker, Writer and Business Consultant.

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Excerpt is from his published book, The Natural Laws of Management: The Admin Scale. Available in hardback and ebook.

Do You Have Your Admin Scale?

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Author, Arte Maren

 

 

 

What is The Basic Test of All Administrative Solutions?

“There are right ways to handle a group. This is the single fact which most often escapes people attempting to handle groups.

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“Also, for every correct solution there can be infinity of wrong solutions. The right way is a narrow trail but strong. The wrong ways are broad but all lead into a bog. This is the basic test of all administrative solutions. DID THEY WORK?”1

Arte Maren, International Speaker, Writer and Business Consultant

arte-maren-business-personal-consultant
Arte Maren, Author, Speaker and Business Consultant

Do You Have Your Admin Scale?

natural-laws-of-management-arte-maren
Author, Arte Maren
1 Hubbard, Organization Executive Course